Effective Date: 10/14/2025

Last Updated: 10/15/2025

Welcome to Fat Koi. These Terms of Service (“Terms”) govern your use of our website, www.fatkoi.com, and your purchase of our products. By accessing or purchasing from this site, you agree to these Terms.

1. General Use

You must be at least 18 years old (or the age of majority in your jurisdiction) to make purchases.

You agree to provide accurate, current information and to comply with all applicable laws.

2. Products & Orders

We strive to display and describe our products accurately. However, colors and appearances may vary depending on your device or screen settings.

Fat Koi reserves the right to:

• Refuse or cancel any order, including suspected fraud or pricing errors

• Limit quantities per customer

• Modify or discontinue products without notice

3. Pricing & Payment

All prices are listed in U.S. dollars and may change without notice.

Payment is processed securely through Squarespace Payments or its integrated processors (e.g., Stripe, PayPal, or Apple Pay). By submitting your payment information, you represent that you are authorized to use the payment method provided.

4. Shipping & Delivery

We aim to ship all orders promptly. Shipping timelines are estimates and may vary due to factors outside our control (such as carrier delays, weather, or customs processing).

Once a package is marked as “delivered” by the carrier, Fat Koi LLC is not responsible for lost or stolen items.

For details, please see our Returns & Shipping Policy.

5. Returns & Refunds

If you are not satisfied with your purchase, please review our Returns & Shipping Policy for information on how to initiate a return or exchange.

6. Intellectual Property

All content on this site including text, images, graphics, videos, logos, and designs is the property of Fat Koi LLC and protected by intellectual property laws.

You may not reproduce, distribute, or exploit any portion of this site or its content without written permission.

7. Limitation of Liability

To the fullest extent permitted by law, Fat Koi LLC shall not be liable for indirect, incidental, or consequential damages arising from your use of the site or purchase of products.

Our total liability for any claim shall not exceed the amount you paid for the product in question.

8. Indemnification

You agree to indemnify and hold harmless Fat Koi LLC, its owners, and affiliates from any claim or demand arising from your breach of these Terms or misuse of the site.

9. Governing Law

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles.

Any disputes shall be resolved in the state or federal courts located in Pennsylvania.

10. Modifications

We may revise these Terms at any time. Updated versions will be posted on this page, and continued use of the site means you accept those updates.

11. Contact

Fat Koi, LLC

P.O. Box 101

Grantham, PA 17027-9800

Email: support@fatkoi.com